Frequently Asked Questions
Please read the answers to the relevant questions as per the stage of your treatment journey.
Preparations Before Traveling for Medical Care
You can start your treatment journey by reaching out to us. Your dedicatedHOSPISITY RELATIONSHIP EXECUTIVE (HREs) will connect with you to review your medical history and provide personalized guidance on the best options and treatment plan.
Hospisity partners with top-tier hospitals and renowned doctors in India, Thailand, and the UAE. Our dedicated HOSPISITY RELATIONSHIP EXECUTIVE (HREs)will assist you from the beginning, helping you choose the most suitable doctor and hospital based on key factors such as the nature of your illness, required treatment, budget, doctor’s expertise, and hospital facilities. To ensure you feel informed and confident about the proposed treatment and medical team, we also offer the option of arranging a video consultation upon request.
Given the complexity of reviewing and assessing medical details, Hospisity strives to provide a comprehensive treatment plan within 24 to 36 hours after receiving complete and accurate medical information, including reports, referral letters, radiological images, and medical history.
The Hospisity team ensures that every patient receives financial counseling before their journey. We provide a detailed breakdown of all expenses related to treatment, accommodation, meals, local transportation, medications, and follow-up care in advance, so both the patient and their accompanying family members are fully prepared.
The treatment cost generally covers preliminary investigations, hospitalization, doctor’s fees, anesthesia, as well as medications and consumables used during the procedure. However, it does not include post-operative follow-ups, hotel accommodation, meals, airfare, or visa fees. Throughout the discussion phase, the Hospisity team ensures that all inclusions and exclusions are clearly communicated, providing the family with a comprehensive understanding and helping them prepare accordingly.
English is widely spoken in the countries we recommend for your medical travel. In addition to English, we offer translation services in other commonly spoken languages such as Arabic, French, and German. If necessary, we can also reach out to the embassy, which can connect us to translators fluent in the patient’s native language for added convenience.
The HOSPISITY RELATIONSHIP EXECUTIVE (HREs) assigned to you will provide a detailed checklist of items to bring with you before traveling. This will include essential documents like your previous medical reports, medical summary, visa copies, birth certificate, local ID proof, debit/credit cards, local phone numbers, culture-specific clothing, and more.
There are two ways to apply for a visa: Online or Offline.
In offline mode, you must visit the local embassy, complete the application form, pay the fee, and submit the necessary documentation along with your passport. The embassy will contact the applicant once the passport with the visa is ready.
In online mode, you can fill out the form online, pay the visa fee, and receive travel authorization via email, which the patient must carry during travel.
Patients can travel to Thailand and the UAE on a tourist visa and undergo treatment. However, in India, obtaining a medical visa is mandatory for treatment.
The Hospisity team assists patients throughout the visa process, advising them on the appropriate visa type, fees, and application procedure at the right stage. If needed, we can also submit the visa application on the patient's behalf.
The Hospisity team ensures you feel at home, even when you're far from your own country. We assign a dedicated HOSPISITY RELATIONSHIP EXECUTIVE (HREs) to take care of all your needs and provide 24/7 assistance with any questions or concerns. From welcoming you at the airport to arranging hotel bookings, scheduling appointments, managing hospital admission, discharge, and billing, to coordinating follow-up care – we are here to support you every step of the way!
While it is not required to travel with a companion for medical treatment abroad, having one can be beneficial, especially if the patient's mobility, vision, or overall functioning is impacted before or after the treatment.
The Hospisity team also helps arrange for general or nursing attendants (available for 24, 12, or 8 hours) and physiotherapy services for patients who need assistance post-treatment and may not have traveled with an attendant.
You are not required to pay any treatment fees in advance. The treatment cost is payable at the hospital upon arrival. Payments for other services, such as visa applications, hotel accommodations, consultations, etc., may be made in advance on a case-by-case basis.
However, if you prefer to pay the treatment amount before traveling instead of carrying cash or cards, you can do so by making a direct payment to the hospital’s bank account.
Yes, we facilitate video consultations with the treating doctor before your trip. In cases where the senior doctor has a tight schedule and an urgent consultation is needed, one of the doctors from their team (who will also be involved in the treatment process) may be available to assist with the request.
Hospisity does not charge any fees to its patients. The services we provide are valued by the hospitals, which in turn pay our service fee to ensure seamless patient coordination and the best possible patient experience. This does not mean that the hospital will charge this service fee separately from the patient. The amount you pay is solely for the treatment.
During Your Medical Journey
Yes, we offer complimentary airport pick-up and drop-off services.
Before admission and after discharge from the hospital, you will be accommodated in a hotel, apartment, or guest house near the hospital. If necessary, we provide local transfers between your accommodation and the hospital.
Accommodation options are selected in advance. Your assigned HOSPISITY RELATIONSHIP EXECUTIVE (HREs) will share photos of the available accommodations along with the per-night costs, allowing you to choose based on your preferences and budget.
Once you confirm your arrival dates, your HOSPISITY RELATIONSHIP EXECUTIVE (HREs) will make the necessary arrangements and provide you with the confirmed appointment date and time.
Treatment will begin once the consultation and preliminary investigations are completed. Finalizing the treatment plan typically takes between 1 to 3 days, depending on the results of the investigations.
We provide only private rooms for all our patients during their hospital stay for treatment. In addition to modern amenities like a TV, refrigerator, intercom, Wi-Fi, and a private bathroom, each room also includes a separate couch for the attendant to stay overnight.
Yes, your companion can stay with you in the private room during your hospital admission. However, during ICU admission or stay, attendants are not allowed in the ICU and may be asked to move to a hotel if the ICU stay extends beyond one day.
The length of hospital admission varies from patient to patient, depending on the nature of the illness and the treatment required. Your HOSPISITY RELATIONSHIP EXECUTIVE (HREs) will provide details about the treatment duration, hospital stay, and overall stay in the country during the discussion phase before your travel.
All payment methods are accepted, including cash, bank transfer, and debit/credit card payments. The cash payment limit may vary depending on the country. For instance, in India, you can deposit up to $5000 in cash per passport holder for treatment at the hospital. We recommend checking with your HOSPISITY RELATIONSHIP EXECUTIVE (HREs) assigned to you for the most up-to-date rules and regulations set by the government.
You pay as you go, with billing occurring for consultations, investigations, treatments, etc. However, in the case of hospital admission, a deposit of at least 90% of the estimated treatment cost is required, with the remaining balance to be paid before discharge, based on the current outstanding amount.
Your relatives can send money through services like Western Union and Ria Money. They can also make a bank transfer directly to the hospital or to you, allowing you to pay via debit card. If you encounter any challenges or need assistance, feel free to inform your HOSPISITY RELATIONSHIP EXECUTIVE (HREs), who will help you with the process of retrieving the funds.
Cashless treatment coverage may vary depending on the terms and conditions of your insurance policy and its direct arrangement with the hospital where you will be receiving treatment. It’s a good idea to ask your HOSPISITY RELATIONSHIP EXECUTIVE (HREs) to confirm with the hospital whether they accept your insurance for cashless treatment. If not, and if your insurance covers overseas treatment, you can pay the hospital directly and later seek reimbursement from your insurance company.
Most of our partner hospitals have cafes where you can order a variety of cuisines. Additionally, we assist in finding nearby restaurants that serve international dishes, available for dine-in, takeout, or delivery. We also offer accommodations with private or shared kitchen services, allowing you to prepare meals of your choice.
Translators for common languages such as French, Arabic, Somali, and others are available at the hospital. However, if you require translation services for a specific language, please contact your HOSPISITY RELATIONSHIP EXECUTIVE (HREs) assigned to you.
We offer SIM card services at all our major partner hospitals. Please reach out to your HOSPISITY RELATIONSHIP EXECUTIVE (HREs) for assistance.
We offer discounted and all-inclusive city tours in collaboration with our travel desk. If you're interested, feel free to ask your HOSPISITY RELATIONSHIP EXECUTIVE (HREs) to assist you with the available city tour options.
Each of our partner hospitals has a fully equipped pharmacy where you can purchase medications. Additionally, we work with pharmaceutical vendors who offer delivery of both general and high-value medicines at discounted prices. If needed, we can also arrange for medicine delivery to your home country after your return.
We arrange pick-up and drop-off services for your follow-up appointments with the treating doctor or any post-operative investigations. Your HOSPISITY RELATIONSHIP EXECUTIVE (HREs) will keep you informed about the schedule.
You are encouraged to inform your assigned HOSPISITY RELATIONSHIP EXECUTIVE (HREs) in case of any emergency or if you have any concerns. Our team will promptly address the issue with the treating team and arrange for an immediate examination
Our team assists with visa extensions in collaboration with the relevant authorities. If you anticipate overstaying your visa, be sure to inform your HOSPISITY RELATIONSHIP EXECUTIVE (HREs). The visa can be extended, or permission to overstay can be obtained by paying a nominal fee.
When You Return to Your Home Country
We ensure to stay in touch with you after your return home. If you need to speak with the treating doctors, a video consultation will be arranged. Simply inform the team member in charge, and we will take care of the necessary arrangements.
There is no need for you to return for follow-up consultations or examinations. Our team will periodically check in on your recovery progress and advise on any tests you should undergo locally. You can share the reports with us, and we will consult with the treating doctor to provide further guidance. All monitoring, follow-ups, and future recommendations can be managed remotely.
We have partnerships with pharmaceutical outlets and suppliers that specialize in delivering medicines overseas at discounted rates. You can reach out to your assigned HOSPISITY RELATIONSHIP EXECUTIVE (HREs) for assistance with arranging the delivery of medications.
Your assigned HOSPISITY RELATIONSHIP EXECUTIVE (HREs) will be your main point of contact for any questions, concerns, requirements, or grievances. Alternatively, you can reach out to the Hospisity customer care team for additional support.
Your assigned HOSPISITY RELATIONSHIP EXECUTIVE (HREs) will help you with treatment planning, confirm the doctor's availability, assist with the visa process, and more.